Legal · Refund & Cancellation Policy
Effective beta policy. This policy applies to any paid nodedough subscription offered by JBNX LLC.
Refund & Cancellation Policy
1. Cancelling your subscription
- Cancel any time from Manage billing in the app, which opens the Stripe customer portal. Cancelling is as easy as subscribing — no emails, calls, or retention hoops required.
- Cancellation stops future renewals. Your paid features stay active until the end of the period you already paid for, then your account moves to No Dough. Your data is not deleted by cancelling.
- If you cannot access the portal, submit a request through Support and we will cancel for you after verifying the account.
2. Refunds
- First subscription payment: a full refund is available when requested within 14 calendar days of the first charge.
- Renewal charges: a full refund is available when requested within 14 calendar days of the renewal charge.
- Annual plans: the same 14-day full-refund window applies. After that window, annual charges are not prorated unless required by law.
- Billing errors and duplicates: always refunded in full, any time they are found.
- Outages: for extended service unavailability we may credit or refund affected time at our discretion.
Refunds are issued to the original payment method through Stripe. The time for a refund to appear depends on Stripe and your financial institution. Where local consumer law provides stronger rights, those rights apply. A refund is not an admission that Displayed Figures were accurate or that the Service is fit for any financial purpose.
3. How to request a refund
Submit a request through Support from the email address on your account. Include the charge date and whether you want a refund, cancellation, or both. We will acknowledge the request and process eligible refunds as soon as practical.
4. No Dough
No Dough requires no payment, so no refunds apply. Downgrading never deletes your data.